This continuation course builds upon initial Human Factors (HF) training and includes recent regulatory changes. We focus on communication in general with a special attention to reporting. Why has voluntary reporting become a requirement and what are the main challenges? How can organisations overcome these and what can we learn from each other?
LEARNING OBJECTIVES AND EXPECTATIONS
In most organisations a voluntary reporting system faces many challenges, not in the least because of a deeprooted resistance of bringing failures, mistakes or even small things into the open. Learning objectives are for the attendants to explain why reporting and open communication is at the heart of managing safety, to explain what their role is in the overall management system and what can be done to overcome our challenges.
WHAT OTHERS SAID
‘Overall a good refresh of general knowledge in relation to safety, hazard, violation and involuntary outcome’; I have to be pro-active by sending reports, even for small problems; how to identify human factors (what, how, when, where) and find means to reduce/ alleviate the issues.’ – P145, P21 staff in the Basel area (2013).